Privacy Policy
Effective Date: November 1, 2026
At Kocheng Hosting, we value your privacy and take steps to protect the personal information you provide. This Privacy Policy describes how we collect, use, and secure your data when you use our free hosting services for Discord, WhatsApp bots, and other applications. By using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may gather the following categories of information:
- Account Information: information provided during registration, including your email address, username, and contact details.
- Usage Data: data such as server activity, logs, and preferences collected to support proper service delivery.
- Technical Data: details including IP addresses, browser type, operating system, and device information.
- Support Information: messages, files, or inquiries you submit through our support channels.
2. How We Use Your Information
We use the information we gather for the following purposes:
- Deliver, manage, and maintain our hosting services.
- Enhance and tailor your user experience.
- Contact you about updates, security notifications, and support.
- Track performance and identify and prevent abuse or fraudulent activity.
- Meet legal requirements when necessary.
3. Data Security
We use industry-standard safeguards to protect your personal data against unauthorized access, modification, disclosure, and destruction. Although no system can be entirely secure, we regularly improve our security practices to minimize risks and safeguard your information.
4. Data Sharing and Disclosure
We do not sell or lease your personal information to third parties. We may disclose your data only under the following circumstances:
- With reliable service providers that support the delivery and maintenance of our platform.
- When required under applicable laws, regulations, or legal procedures.
- To safeguard the rights, safety, and property of Kocheng Hosting and its users.
5. Cookies and Tracking Technologies
Our website may use cookies and comparable technologies to enable essential functions, preserve user sessions, and enhance the overall user experience.
Certain cookies may be required for account authentication, security, and the reliable operation of our hosting services.
You can manage or turn off cookies in your browser settings. However, disabling some cookies may limit certain website features and functionality.
Kocheng Hosting may use Google AdSense to display advertisements in the future. If enabled, Google and its advertising partners may use cookies, web beacons, IP addresses, and similar technologies to deliver ads, evaluate advertising performance, detect and prevent fraud, and provide personalized or non-personalized advertising.
Third-party vendors, including Google, may use cookies to serve advertisements based on your previous visits to this website or other websites. These technologies may also be used to collect information about your browsing activity for advertising purposes. Their use is subject to the respective privacy policies and advertising settings of those providers.
For more information about how Google uses data from websites that use its services, visit: How Google Uses Data.
You can control your Google ad settings through Google Ads Settings.
6. Your Rights
As a user, you are entitled to:
- Request access to and a copy of the personal data we maintain about you.
- Ask us to correct or update your information.
- Ask us to delete your data, subject to applicable legal and operational requirements.
- Unsubscribe from certain communications at any time.
7. CAPTCHA Verification
We use hCaptcha to safeguard our registration forms and other website features from spam, automated misuse, and malicious activity. When you use hCaptcha, it may process certain technical details, including your IP address, browser information, and interaction data, to assess whether a request originates from a human user.
hCaptcha is governed by its own privacy policy: hCaptcha Privacy Policy.
8. Payments and Internal Wallet
Kocheng Hosting offers an internal wallet system known as NusaWallet. Users can add funds by making QRIS payments. After the payment is successfully verified, the corresponding amount is credited to the user's NusaWallet balance.
Users may apply their wallet balance toward hosting purchases, subscription renewals, and payments for other services available from Kocheng Hosting.
If a transaction fails and is eligible for a refund under the applicable terms, the relevant amount may be credited back to the user's NusaWallet balance.
We may collect and retain transaction information, such as deposit amounts, payment status, transaction references, wallet balances, and purchase history, to process payments, keep account records, detect and prevent fraud, and provide customer support.
QRIS payments may be processed through third-party payment providers. These providers may handle the information needed to process and verify payments in accordance with their respective privacy policies.
9. Hosting Management and Server Data
Kocheng Hosting relies on Pterodactyl to administer and run its hosting services. When you create or use a hosting server, it may process server-related details such as server identifiers, configuration settings, allocated resources including CPU, RAM, and storage, server status, resource consumption, and activity logs.
We use this information to provision and administer hosting servers, distribute resources, track service performance, resolve technical problems, safeguard the platform, and identify violations of our Terms of Service.
Information related to servers is processed as needed to deliver and maintain our hosting services. Access may be restricted to authorized personnel for operational, technical support, and security purposes.
10. Retention of Data
We keep personal information only as long as needed to deliver our services, meet operational needs, comply with applicable laws, resolve disputes, and enforce our agreements.
Once personal information is no longer required for these purposes, we will take reasonable measures to delete or anonymize it, subject to applicable legal and operational requirements.
11. Changes to This Policy
We may revise this Privacy Policy periodically. If we make changes, we will publish them on this page and update the effective date. We recommend reviewing this policy regularly to remain informed about how we safeguard your data.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at: